Experience & Engagement Design
Improving how people interact with services, systems, and spaces.
I design for people—whether they’re navigating a place, accessing a service, or working behind the scenes to deliver it. I help organizations strengthen connection, ease, and belonging across the journeys they shape.
Experience audits and observation-based assessment
Employee onboarding tools, morale programs, and recognition
Journey mapping and user insight development
Guest experience strategy and service culture alignment
Services
Featured Projects
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Multi-phase initiative focused on aligning people, culture, and operations to transform customer experience
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Branded suite of service standards, training, onboarding tools, marketing campaign, and staff engagement
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Shifting workplace culture, boosting morale, and building a hospitality mindset
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Collaborative infrastructure convening multi-organizational leadership community for shared improvement
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Stakeholder co-creation forum to define shared values and service behaviors for airport-wide customer service strategy.
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Community engagement and conceptual planning for physical improvements that bolstered economic development
