Experience & Engagement Design
Improving how people interact with services, systems, and spaces.
I design for people—whether they’re navigating a place, accessing a service, or working behind the scenes to deliver it. I help organizations strengthen connection, ease, and belonging across the journeys they shape.
Experience audits and observation-based assessment
Employee onboarding tools, morale programs, and recognition
Cross-sector user experience design for airports, campuses, and corridors
Journey mapping and user insight development
Guest experience strategy and service culture alignment
Wayfinding and navigation strategy (queueing, signage, flow)
Services
Featured Projects
-
![]()
Multi-phase initiative focused on aligning people, culture, and operations to transform customer experience
-
![]()
Branded suite of service standards, training, onboarding tools, marketing campaign, and staff engagement
-
![]()
Shifting workplace culture, boosting morale, and building a hospitality mindset
-
![]()
Collaborative infrastructure convening multi-organizational leadership community for shared improvement
-
![]()
Stakeholder co-creation forum to define shared values and service behaviors for airport-wide customer service strategy.
-
![]()
Community engagement and conceptual planning for physical improvements that bolstered economic development
